Flowers by LeeNela is open:  

– Monday to Friday: 09:00 – 17:00  

– Saturday: 09:00 – 13:00  

Orders and inquiries received after hours will be attended to during the next business day.

Orders must be placed by 13:00 for same-day delivery. To schedule delivery for another day, simply select your preferred date at checkout.

Yes, we do! Same-day delivery is available for orders placed before 13:00. 

We aim to deliver between 14:00 and 18:00. Although we strive to meet specific time requests, we cannot guarantee exact delivery times due to factors such as traffic or weather conditions. If we’re unable to meet your preferred time, we’ll contact you via phone or WhatsApp with an update.

At this time, we focus on deliveries within Johannesburg. If you have a special request for delivery outside this area, please reach out to us, and we’ll do our best to assist.

If the recipient is not available, we’ll try to reach them to arrange a solution—this could include leaving the flowers with a neighbour or rescheduling.  

Please note: Flowers are perishable and should be delivered within one day of the scheduled date. After multiple failed delivery attempts, Flowers by LeeNela cannot be held responsible for non-delivery.

Yes. If we’re unable to complete the delivery and cannot reach either you or the recipient, a redelivery fee will apply. This includes shipping costs and, in some cases, the cost of new flowers if the original ones are no longer suitable. To avoid additional charges, we recommend confirming that someone will be available to receive the delivery.

Absolutely! We love creating custom arrangements. You can choose specific flowers, colors, and styles to suit your occasion. Email us at **flowersbyleenela@gmail.com** with your request.

Yes, we specialize in **wedding flowers**, including bridal bouquets, centerpieces, and venue floral styling tailored to your wedding theme.

We accept **Yoco** and **bank transfers**. Details will be provided during the checkout process on our website.

Yes! We provide floral arrangements for corporate events, office décor, and client gifting. Get in touch with us for tailored packages and pricing.

We aim to support local growers and source our flowers locally whenever possible. However, to ensure a diverse selection, we also source some flowers internationally.

Not yet—but we’re working on it! Keep an eye on our website or social media for updates on our upcoming subscription service.

Once your order has been dispatched, tracking details will be shared via email or SMS

Due to seasonal availability, we may need to substitute some flowers. Rest assured, any replacements will maintain the same value, quality, and aesthetic of the original arrangement.

To ensure a smooth and successful delivery, please provide:  

– Recipient’s full name  

– Delivery address  

– Contact number  

– Your message for the card  

– Any special instructions  

Flowers by LeeNela cannot be held responsible for delivery issues resulting from incorrect or incomplete recipient details.